REFUND & CANCELLATION POLICY

Last Updated: February 26, 2026

📋 POLICY SUMMARY

Days Return Window

Hours Cancellation Window

10-15

Days Refund Processing

1. Order Cancellation

Cancellation Window: You may cancel your order within 24 hours of placing it, provided the order has not been shipped.

How to Cancel:

Email us immediately at info@arvefootwear.com
Call us at 8121204803
Provide your order number and reason for cancellation

Important: Orders that have already been shipped CANNOT be cancelled. You will need to wait for delivery and then initiate a return.

Cancellation Refund Timeline:

If cancelled before shipping: Full refund within 5-7 business days
COD orders: No refund required (order not charged)

2. Return Policy

Return Window: You may return products within 7 days from the date of delivery.

Conditions for Eligible Returns:

Product must be unused and unworn
Product must be in original packaging with all tags attached
Product must be free from any damage, stains, or alterations
Original invoice/receipt must be available
Product must not be from the "Final Sale" or "Non-Returnable" category

3. Non-Returnable Items

The following items cannot be returned or exchanged:

Item Type	Reason
Products marked "Final Sale"	Sold at discounted price with no returns
Products worn or used	Hygiene and quality reasons
Products without original packaging/tags	Cannot verify condition
Products damaged by customer	Not covered under return policy
Products returned after 7 days	Return window expired

4. Return Process

Initiate Return Request

Approval & Pickup

Once approved, we will arrange pickup or provide return shipping instructions. 1-2 business days

Quality Inspection

Product is inspected at our warehouse to verify condition. 2-3 business days after receipt

Refund Processing

Refund is initiated to your original payment method. 3-5 business days after approval

Bank Credit

Amount reflects in your account (depends on your bank). 5-7 business days

5. Refund Timeline Summary

Total Estimated Refund Time: 10-15 business days from the date we receive the returned product.

Stage	Timeline
Quality Inspection	2-3 business days
Refund Processing	3-5 business days after approval
Bank Credit (varies by bank)	5-7 business days
Total	10-15 business days

6. Refund Method

Refunds will be credited to the original payment method:

Online Payments: Refunded to the original bank account/card
COD Orders: Refunded via bank transfer (you must provide bank account details: Account Number, IFSC Code, Account Holder Name)

7. Partial Refunds

Partial refunds may be issued in the following cases:

Product returned with minor signs of use (deduction up to 20%)
Missing original packaging or accessories (deduction up to 15%)
Product returned after 7 days but within 14 days (deduction up to 25%)

8. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product:

Initiate a return for the original product
Place a new order for the desired product
Refund for the returned product will be processed separately

9. Damaged or Defective Products

If you receive a damaged or defective product:

Do not accept delivery if the package appears damaged
Contact us within 24 hours of delivery
Share photos/videos of the damaged product and packaging
We will arrange free return pickup and full refund or replacement

10. Grievance Redressal

📞 GRIEVANCE OFFICER

Name: Gosangi Shanmukha Reddy

Email: grievance@arvefootwear.com

Phone: 8121204803

Address: 169/168/166, Bannerghatta Road, Arekere, MICO Layout 2nd Stage, 1st Stage Arekere, Bengaluru, Karnataka 560076

Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

11. Contact Us

For return, refund, or cancellation queries:

Email: info@arvefootwear.com
Phone: 8121204803
Address: 169/168/166, Bannerghatta Road, Arekere, MICO Layout 2nd Stage, 1st Stage Arekere, Bengaluru, Karnataka 560076